Question 1

What should I do if my order is delayed?

Accepted Answer

If your order is delayed, please contact our customer support team with your order number. We will investigate the issue and provide you with an update as soon as possible.

Question 2

What is the dispatch time for orders?

Accepted Answer

Each item is made to order, please refer to the item description for dispatch times. These dispatch times will be increased for orders of multiple items. You will receive a confirmation email once your order has been dispatched.

Question 3

Do you offer express dispatch options?

Accepted Answer

It may be possible to offer an express option, please contact us before placing your order.

Question 4

Can I change my delivery address after dispatch?

Accepted Answer

Once an order has been dispatched, we are unable to change the delivery address. Please ensure your delivery details are correct before placing your order.

Question 5

Can I track my order after it has been dispatched?

Accepted Answer

Only if a trackable shipping option has been chosen. In which case, once your order has been dispatched, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.

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