If your order is delayed, please contact our customer support team with your order number. We will investigate the issue and provide you with an update as soon as possible.
Each item is made to order, please refer to the item description for dispatch times. These dispatch times will be increased for orders of multiple items. You will receive a confirmation email once your order has been dispatched.
It may be possible to offer an express option, please contact us before placing your order.
Once an order has been dispatched, we are unable to change the delivery address. Please ensure your delivery details are correct before placing your order.
Only if a trackable shipping option has been chosen. In which case, once your order has been dispatched, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.
